Privacy Policy
This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including in person, in writing, via email, over the telephone and through our website (Site), and complying with the Privacy Act 1988 (Cth) (Act) including the Australian Privacy Principles (APP). In this Privacy Policy, we, us or our means McGrath Foundation Ltd ACN 115 566 624. “You” refers to any individual about whom we collect personal information.
By providing us with your personal information, you are consenting to the collection, use, disclosure, and storage of that information as explained in this Privacy Policy.
About McGrath Foundation Ltd
We are a registered charity which raises money to place McGrath Cancer Care Nurses in communities across Australia.
We:
promote the McGrath Foundation including through events, publicity campaigns and media;
fund McGrath Cancer Care Nurses;
provide the Cancer Care Telephone Support Line;
manage and deliver fund raising events;
recruit and manage employees, volunteers and contractors;
manage records relating to volunteers, employees and contractors;
undertake face-to-face fundraising;
develop and maintain the McGrath Foundation website;
providing training to McGrath Cancer Care Nurses;
conduct research in relation to cancer;
provide advice and recommendations in relation to supportive care nursing practice, including developing, maintaining and promoting the McGrath Model of Care; and
respond to enquiries including handling complaints.
Please see our website for more information: https://www.mcgrathfoundation.com.au
What is "personal information"?
The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.
If information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this Privacy Policy.
What Personal information do we collect about you and how do we collect it?
The types of personal information we may collect about you depends on the nature of your dealing with us or what you choose to share, and may typically include:
Personal information that you provide to us, or authorise us to collect, directly or indirectly, through your use of our Site, at face-to-face fundraising events, through associated fundraising applications and associated social media platforms or when you liaise with us over the phone or by email, including:
your contact details, including name, email address, mailing address, street address, workplace details and/or telephone number;
your date of birth;
your gender;
your credit card or other payment details directly through our website or through our third-party payment processor;
your demographic information, such as postcode; and
donation history.
information you provide to us through customer surveys or questionnaires, or subscribing to our mailing list;
information you provide to us when enquiring, applying or registering for a position or opportunity with us as an employee, contractor or volunteer, including your work history;
technical information about your access and use of our Site, such as IP address and location you use to access the website including through the use of Internet cookies and your communications with our Site; and
if you are participating in an event we are managing or delivering, images or audio-visual recordings taken which identify you; and
any other details which you give us.
We may collect these types of personal information directly from you when you:
make a donation;
participate in customer surveys or questionnaires, or subscribe to our mailing list;
enquire, apply or register for a position or opportunity with us as an employee, contractor, consultant or volunteer;
contact us, including when you have contact with one of our McGrath Cancer Care Nurses; and
visit our website or social media platforms, or attend one of our fundraisers.
We may also collect personal information from third parties, such as companies or persons we engage to recruit donors on our behalf, including but not limited to PCA Group Pty Ltd and the FIN Agency Pty Ltd. Where we engage another company or persons to recruit donors on our behalf, we will use reasonable endeavours to ensure that the company or persons engaged by us comply with requirements of the Act and the APP.
Why do we collect and use your personal information?
We may collect, hold, use and disclose your personal information for many purposes in connection with our functions and activities described above, including for the following purposes:
to carry out our business, to assess and manage the needs of the persons and families and to provide our services including McGrath Cancer Care Nurses. We may also collect information to fulfil administrative functions associated with these services;
responding to requests for information and other general inquiries;
to enable you to access and use our Site, associated applications and associated social media platforms;
unless you choose to opt-out, to publicly acknowledge your donation including (without limitation) on our Site, on a donor wall, in our reports or via other stewardship channels;
to contact and communicate with you and enable you to receive information about our goods, services and programs;
to enable you to donate to us and for us to generate and provide receipts for your donations;
to send you a one-off card notification or receipt of a donation gift made on your behalf (if your details are collected from a third party for this purpose, we will only use them for this purpose and our card notification will act as our notice to you of the collection);
for recruitment processes (including for volunteers, contractors, internships and work experience), to provide training and communicate future opportunities;
for analytics, market research and business development, including to operate and improve our Site, goods, services, programs, associated applications and associated social media platforms;
researching, developing and expanding our facilities and services;
managing, planning, advertising and administering programs, events, competitions and/or offer additional benefits to you;
for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
to comply with our legal obligations and resolve any disputes that we may have; and
for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.
Disclosure of personal information
We may disclose personal information to:
third party service providers for the purpose of enabling them to provide their services to us, including (without limitation) those who assist in processing and collecting our donations, IT service providers, data storage, web-hosting and server providers, maintenance or problem-solving providers, marketing or advertising providers, conducting surveys, conducting mail outs, undertaking market research; professional advisors and payment systems operators;
our volunteers, contractors, employees, or related entities;
sponsors or promoters of any competition we run;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be transferred;
courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
third parties, including agents or sub-contractors, who assist us in providing information, products or services to you;
third parties to collect and process data, such as Google Analytics, Google Tag Manager, Hotjar, Google Optimize and social media pixels. This may include parties that store data outside of Australia; and
any other third parties you authorise us to disclose personal information to.
Where we disclose your personal information to third parties, we will request that the third party handle your personal information in accordance with this Privacy Policy.
We will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the APP in relation to your personal information, unless an exception to this requirement under the APP applies.
How we treat personal information that is also sensitive information
'Sensitive information' is a sub-set of personal information that is given a higher level of protection under the APP. Sensitive information includes information relating to your racial or ethnic origin, health information or biometric information.
Sensitive information may be collected when:
you contact one of our McGrath Cancer Care Nurses and the information is likely to be necessary in the provision of a health service to you; and
you provide information for certain marketing initiatives which you agree to participate in, such as the provision of "personal stories" for our website.
In certain circumstances, we collect de-identified health information for the purpose of compiling a database of information on cancer treatment in Australia and for other related purposes.
You do not have to provide sensitive information to us. We will not collect sensitive information about you without first obtaining your consent.
Your rights and controlling your personal information
Choice: Please read this Privacy Policy carefully. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.
Restrict: You may choose to restrict the collection or use of your personal information for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. We will provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally, it is not practicable for us to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services or participate in our events, programs or activities we manage or deliver.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the giving of access to the requested personal information. In certain circumstances, as set out in the Act we may refuse to provide you with access to personal information that we hold about you. If we do refuse your request, we will provide you with a reason for our decision. Please contact our privacy officer using the contact details below to request access.
Correction: We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.
However, if you consider any personal information we hold about you is inaccurate, out of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.
We may decline your request to access or correct your personal information in certain circumstances in accordance with the APP. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.
Complaints: If you believe that we have breached the APP and wish to make a complaint, please contact our privacy officer using the details below and provide us with full details of the alleged breach.
The privacy officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.
If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide
further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.
In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.
If you are not satisfied with our response to your complaint, or you consider that we may have breached the APP or the Act, a complaint may be made to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt out using the opt-out facilities provided in the communication.
Storage and security
We take reasonable steps to ensure your personal information is protected from misuse, interference, loss and unauthorised access, modification or disclosure.
We may hold your information in either electronic or hard copy form. Personal information is stored in secured premises or in electronic databases that require authentication.
It is our standard practice to destroy or de-identify your personal information once it is no longer needed.
Cookies and web beacons
We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.
We are not responsible for the content or privacy practices of websites that are linked to our website. You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.
We may use web beacons on our Site from time to time. Web beacons may also be used in connection with advertisements on websites operated by third party websites. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor's behaviour and collect data about the visitor's viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.
Links to other websites
Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites or which may be collected by that other website. Those websites are not governed by this Privacy Policy.
We make no representations or warranties in relation to the privacy practices of any third-party provider or website. Third party providers/ websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.
For any questions or notices, please contact our Privacy Officer at:
McGrath Foundation Ltd ACN 115 566 624
Phone: (02) 8962 6100 (ext 2)
Email: supporter@mcgrathfoundation.com.au
Last update: November 2024